Opinión verificada
The worst hotel experience ever!
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0
Calidad / precio
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2.5
Ubicación
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0
Decoración
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2.5
Gastronomía
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0
Habitación
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0
Instalaciones y servicios
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0
Atención del personal
I booked an apartment for 2 and a triple deluxe room for 1 night stay on the 26th-27th of July 2018 for our family of 5. Upon arrival, we discovered that the hotel was falsely advertised as a 4 star hotel, when in fact it was a 3 star hotel.
The terrace door of the apartment was locked and the terrace was not accesible. Upon the first use of the toilet facility in the triple room (in the afternoon), we realized that the toilet was blocked. The receptionist (no name tag) told us in the rudest way possible that she can not help us and we have to wait until the next day before we can use the toilet again.
When my partner went to reception to speak to her (he spoke english), she only replied to him in bulgarian and when asked to speak in english she said very rudely that she will not and also refused to let us speak with the hotel management. In the end the hotel cleaner was sent to unblock the toilet. Once the toilet was unblocked, we were told that due to the pipe system in the hotel, the used toilet paper can not be flushed in the toilet, but must be collected in the bathroom bin!
We are regular travelers and we've never witnessed such a big lack of professionalism, empathy and basic human decency. Will never return to this place again.